2010, ISBN: 9788173669682

Kogan Page/Viva Books Private Limited, 2010. 3rd edition. Softcover. New. Description: When applying for a new job or promotion many people have to face the rigours of an assessment cen… Mehr…

Kogan Page/Viva Books Private Limited, 2010. 3rd edition. Softcover. New. Description: When applying for a new job or promotion many people have to face the rigours of an assessment centre. Many organizations, in both the public and private sectors, now use these extended forms of assessment for selection purposes. Candidates often fail to do themserves justice as they are unaware of the different types of assessment tasks they may have to undertake. How to Succeed at an Assessment Centre provides ideal preparation for assessment events and gives expert advice on all the key issues such as: how the assessments are conducted; how to behave - both in formal and informal situations; how to prepare for the different forms of assessment. The book looks in detail at each of the many different assessment processes, from group exercises and psychometric tests to panel interviews and role-play exercises, and provides plenty of practice questions with answers and explanations. Electronic assessment is also dealt with (inbox sift tests, for example). A skills audit is included to help you put together an action plan, and new situational judgement and motivation questionnaires are introduced. Contents: Introduction Assessment centres and multi-assessment events What is an assessment centre? What to expect the programme What to expect the assessment activities Assessing your performance Social activities and events Dress code Punctuality Advance preparation How to succeed in group exercises Group exercises in the assessment process What the assessors are looking for Assigned, non-assigned and assumed roles Tactical considerations Icebreaker exercises Professional role-players Preparing for group discussion exercises What assessors do not want to see How to make successful presentations Planning and preparation Structuring your presentation Getting your presentation off to a good start Delivering your presentation What the assessors will be looking for Summary How to excel in psychometric tests Tests and why selectors use them Types of psychometric test Examples from a logical reasoning test Examples from numerical reasoning tests Examples from verbal usage and reasoning tests Comprehension/critical thinking Examples of situational judgement tests The importance of doing well in selection tests Practice does make a difference Performing to the best of your ability on tests Completing psychometric tests online Answers to sample questions How to project yourself authentically through personality, motivation and emotional intelligence questionnaires Personality Emotional intelligence Motivation Summary How to succeed at panel interviews Why interviews are used in the selection process Panel interviews Advance preparation Common failings at interviews The interview Types of questions interviewers ask Summary In-tray/in-box, case study and role-play exercises In-tray/in-box exercises Case study exercises Role-play exercises Summary Rounding off your preparation for an assessment centre Improving your reading skills Improving your listening skills Preparing for an assessment centre: Some final advice Summary After an assessment centre: how to achieve future success Seeking feedback from others Self-review evaluating your assessment centre experience Developing a self-improvement action plan Summary Appendix: Auditing your skills Printed Pages: 220. NA, Kogan Page/Viva Books Private Limited, 2010, 6, Akansha Publishing House, 2008. Softcover. New. The basic, fundamental and primordial factor for the entire advancement of mankind right from inventing farming system and reaching upto nuclear energy and in between multifarious inventions technological and industrial, the development factor is what we may call `The Human Factor`. Let us think the employee in the organization is knowledgeable, talented, and efficient and committed to task assigned to him but the management or manager does not recognize the efficiency of the employee fails to utilize his services, the objectives of the organization are affected. On the other hand, the management is efficient and the employees are not properly trained and motivated the performance on the part of the workers is very poor. As mentioned above they are to be likened to the two parts of the scissors which are to be equally sharp to perform and reach the objectives. The present study brings out an interesting contrast in between a department of Industries in Government and a private manufacturing organization, Amara Raja batteries. The study analyses in depth the HRD components in both organizations. When we look at the comparative picture here between Government and private concern, we find as outlined in the analysis of the book, the private agency enjoys more of freedom inducting new ideas, principles, recognizing the employee`s capabilities and leadership, encouraging effective interpersonal relations and considerable freedom to them in allotting their task. As a contrast this kind of encouragement, recognition motivation and work culture are lacking in the Government sector as brought out in the present study ion respect to the department of industries, Andhra Pradesh. About Author : P Krishna Moorthy is presently a Professor & Head of the Dept. of MBA & MCA at Annamacharya Institute of Technology and Science, Hyderabad, AP PhD in Management from SV University, Tirupathi; An MBA from Maharishi Institute of Management, Bangalore and also holds an MA in English Literature from SV University and Bachelor of Education from Annamalai University. He also holds a Post Graduate Diploma in Rural Development from IGNOU. He worked as a Lecturer in English for eight years and also worked as a Principal of Pre-University College at the same time. Faculty teaching MBA students for more than eight years and as a researcher and trainer for a period of three years at Dr. MCR HRD Institute of Andhra Pradesh. He has to his credit five articles published in referred journals and also co-author of (1) Women Empowerment Through Entreneurship and (2) Training Methods Focusing on Industrial Safety. Altogether, he has been involved in the field of teaching, research and training for over a period of 17 years. Contents : Contents Foreword Preface Acknowledgements 1. Introduction 2. Review of literature 3. Training as a Major Contributor to HRD 4. Relevance of HRM to HRD 5. Profiles of Selected Organizations for the Study 6. Analysis of Responses of the Sample Respondents of the Department of Industries, Government of Andhra Pradesh 7. Analysis of Responses of the Sample Respondents of the Amara Raja Batteries Private Limited 8. Comparative Analysis of the Department of Industries and Amara Raja Batteries 9. Findings and Suggestions Bibliography Index Printed Pages: 191. NA, Akansha Publishing House, 2008, 6, Akansha Publishing House, 2008. Softcover. New. The basic, fundamental and primordial factor for the entire advancement of mankind right from inventing farming system and reaching upto nuclear energy and in between multifarious inventions technological and industrial, the development factor is what we may call `The Human Factor`. Let us think the employee in the organization is knowledgeable, talented, and efficient and committed to task assigned to him but the management or manager does not recognize the efficiency of the employee fails to utilize his services, the objectives of the organization are affected. On the other hand, the management is efficient and the employees are not properly trained and motivated the performance on the part of the workers is very poor. As mentioned above they are to be likened to the two parts of the scissors which are to be equally sharp to perform and reach the objectives. The present study brings out an interesting contrast in between a department of Industries in Government and a private manufacturing organization, Amara Raja batteries. The study analyses in depth the HRD components in both organizations. When we look at the comparative picture here between Government and private concern, we find as outlined in the analysis of the book, the private agency enjoys more of freedom inducting new ideas, principles, recognizing the employee`s capabilities and leadership, encouraging effective interpersonal relations and considerable freedom to them in allotting their task. As a contrast this kind of encouragement, recognition motivation and work culture are lacking in the Government sector as brought out in the present study ion respect to the department of industries, Andhra Pradesh. About Author : P Krishna Moorthy is presently a Professor & Head of the Dept. of MBA & MCA at Annamacharya Institute of Technology and Science, Hyderabad, AP PhD in Management from SV University, Tirupathi; An MBA from Maharishi Institute of Management, Bangalore and also holds an MA in English Literature from SV University and Bachelor of Education from Annamalai University. He also holds a Post Graduate Diploma in Rural Development from IGNOU. He worked as a Lecturer in English for eight years and also worked as a Principal of Pre-University College at the same time. Faculty teaching MBA students for more than eight years and as a researcher and trainer for a period of three years at Dr. MCR HRD Institute of Andhra Pradesh. He has to his credit five articles published in referred journals and also co-author of (1) Women Empowerment Through Entreneurship and (2) Training Methods Focusing on Industrial Safety. Altogether, he has been involved in the field of teaching, research and training for over a period of 17 years. Contents : Contents Foreword Preface Acknowledgements 1. Introduction 2. Review of literature 3. Training as a Major Contributor to HRD 4. Relevance of HRM to HRD 5. Profiles of Selected Organizations for the Study 6. Analysis of Responses of the Sample Respondents of the Department of Industries, Government of Andhra Pradesh 7. Analysis of Responses of the Sample Respondents of the Amara Raja Batteries Private Limited 8. Comparative Analysis of the Department of Industries and Amara Raja Batteries 9. Findings and Suggestions Bibliography Index Printed Pages: 191., Akansha Publishing House, 2008, 6, Akansha Publishing House, 2008. Softcover. New. The basic, fundamental and primordial factor for the entire advancement of mankind right from inventing farming system and reaching upto nuclear energy and in between multifarious inventions technological and industrial, the development factor is what we may call `The Human Factor`. Let us think the employee in the organization is knowledgeable, talented, and efficient and committed to task assigned to him but the management or manager does not recognize the efficiency of the employee fails to utilize his services, the objectives of the organization are affected. On the other hand, the management is efficient and the employees are not properly trained and motivated the performance on the part of the workers is very poor. As mentioned above they are to be likened to the two parts of the scissors which are to be equally sharp to perform and reach the objectives. The present study brings out an interesting contrast in between a department of Industries in Government and a private manufacturing organization, Amara Raja batteries. The study analyses in depth the HRD components in both organizations. When we look at the comparative picture here between Government and private concern, we find as outlined in the analysis of the book, the private agency enjoys more of freedom inducting new ideas, principles, recognizing the employee`s capabilities and leadership, encouraging effective interpersonal relations and considerable freedom to them in allotting their task. As a contrast this kind of encouragement, recognition motivation and work culture are lacking in the Government sector as brought out in the present study ion respect to the department of industries, Andhra Pradesh. About Author : P Krishna Moorthy is presently a Professor & Head of the Dept. of MBA & MCA at Annamacharya Institute of Technology and Science, Hyderabad, AP PhD in Management from SV University, Tirupathi; An MBA from Maharishi Institute of Management, Bangalore and also holds an MA in English Literature from SV University and Bachelor of Education from Annamalai University. He also holds a Post Graduate Diploma in Rural Development from IGNOU. He worked as a Lecturer in English for eight years and also worked as a Principal of Pre-University College at the same time. Faculty teaching MBA students for more than eight years and as a researcher and trainer for a period of three years at Dr. MCR HRD Institute of Andhra Pradesh. He has to his credit five articles published in referred journals and also co-author of (1) Women Empowerment Through Entreneurship and (2) Training Methods Focusing on Industrial Safety. Altogether, he has been involved in the field of teaching, research and training for over a period of 17 years. Contents : Contents Foreword Preface Acknowledgements 1. Introduction 2. Review of literature 3. Training as a Major Contributor to HRD 4. Relevance of HRM to HRD 5. Profiles of Selected Organizations for the Study 6. Analysis of Responses of the Sample Respondents of the Department of Industries, Government of Andhra Pradesh 7. Analysis of Responses of the Sample Respondents of the Amara Raja Batteries Private Limited 8. Comparative Analysis of the Department of Industries and Amara Raja Batteries 9. Findings and Suggestions Bibliography Index Printed Pages: 191., Akansha Publishing House, 2008, 6, Akansha Publishing House, 2008. Softcover. New. The basic, fundamental and primordial factor for the entire advancement of mankind right from inventing farming system and reaching upto nuclear energy and in between multifarious inventions technological and industrial, the development factor is what we may call `The Human Factor`. Let us think the employee in the organization is knowledgeable, talented, and efficient and committed to task assigned to him but the management or manager does not recognize the efficiency of the employee fails to utilize his services, the objectives of the organization are affected. On the other hand, the management is efficient and the employees are not properly trained and motivated the performance on the part of the workers is very poor. As mentioned above they are to be likened to the two parts of the scissors which are to be equally sharp to perform and reach the objectives. The present study brings out an interesting contrast in between a department of Industries in Government and a private manufacturing organization, Amara Raja batteries. The study analyses in depth the HRD components in both organizations. When we look at the comparative picture here between Government and private concern, we find as outlined in the analysis of the book, the private agency enjoys more of freedom inducting new ideas, principles, recognizing the employee`s capabilities and leadership, encouraging effective interpersonal relations and considerable freedom to them in allotting their task. As a contrast this kind of encouragement, recognition motivation and work culture are lacking in the Government sector as brought out in the present study ion respect to the department of industries, Andhra Pradesh. About Author : P Krishna Moorthy is presently a Professor & Head of the Dept. of MBA & MCA at Annamacharya Institute of Technology and Science, Hyderabad, AP PhD in Management from SV University, Tirupathi; An MBA from Maharishi Institute of Management, Bangalore and also holds an MA in English Literature from SV University and Bachelor of Education from Annamalai University. He also holds a Post Graduate Diploma in Rural Development from IGNOU. He worked as a Lecturer in English for eight years and also worked as a Principal of Pre-University College at the same time. Faculty teaching MBA students for more than eight years and as a researcher and trainer for a period of three years at Dr. MCR HRD Institute of Andhra Pradesh. He has to his credit five articles published in referred journals and also co-author of (1) Women Empowerment Through Entreneurship and (2) Training Methods Focusing on Industrial Safety. Altogether, he has been involved in the field of teaching, research and training for over a period of 17 years. Contents : Contents Foreword Preface Acknowledgements 1. Introduction 2. Review of literature 3. Training as a Major Contributor to HRD 4. Relevance of HRM to HRD 5. Profiles of Selected Organizations for the Study 6. Analysis of Responses of the Sample Respondents of the Department of Industries, Government of Andhra Pradesh 7. Analysis of Responses of the Sample Respondents of the Amara Raja Batteries Private Limited 8. Comparative Analysis of the Department of Industries and Amara Raja Batteries 9. Findings and Suggestions Bibliography Index Printed Pages: 191., Akansha Publishing House, 2008, 6, Akansha Publishing House, 2008. Softcover. New. The basic, fundamental and primordial factor for the entire advancement of mankind right from inventing farming system and reaching upto nuclear energy and in between multifarious inventions technological and industrial, the development factor is what we may call `The Human Factor`. Let us think the employee in the organization is knowledgeable, talented, and efficient and committed to task assigned to him but the management or manager does not recognize the efficiency of the employee fails to utilize his services, the objectives of the organization are affected. On the other hand, the management is efficient and the employees are not properly trained and motivated the performance on the part of the workers is very poor. As mentioned above they are to be likened to the two parts of the scissors which are to be equally sharp to perform and reach the objectives. The present study brings out an interesting contrast in between a department of Industries in Government and a private manufacturing organization, Amara Raja batteries. The study analyses in depth the HRD components in both organizations. When we look at the comparative picture here between Government and private concern, we find as outlined in the analysis of the book, the private agency enjoys more of freedom inducting new ideas, principles, recognizing the employee`s capabilities and leadership, encouraging effective interpersonal relations and considerable freedom to them in allotting their task. As a contrast this kind of encouragement, recognition motivation and work culture are lacking in the Government sector as brought out in the present study ion respect to the department of industries, Andhra Pradesh. About Author : P Krishna Moorthy is presently a Professor & Head of the Dept. of MBA & MCA at Annamacharya Institute of Technology and Science, Hyderabad, AP PhD in Management from SV University, Tirupathi; An MBA from Maharishi Institute of Management, Bangalore and also holds an MA in English Literature from SV University and Bachelor of Education from Annamalai University. He also holds a Post Graduate Diploma in Rural Development from IGNOU. He worked as a Lecturer in English for eight years and also worked as a Principal of Pre-University College at the same time. Faculty teaching MBA students for more than eight years and as a researcher and trainer for a period of three years at Dr. MCR HRD Institute of Andhra Pradesh. He has to his credit five articles published in referred journals and also co-author of (1) Women Empowerment Through Entreneurship and (2) Training Methods Focusing on Industrial Safety. Altogether, he has been involved in the field of teaching, research and training for over a period of 17 years. Contents : Contents Foreword Preface Acknowledgements 1. Introduction 2. Review of literature 3. Training as a Major Contributor to HRD 4. Relevance of HRM to HRD 5. Profiles of Selected Organizations for the Study 6. Analysis of Responses of the Sample Respondents of the Department of Industries, Government of Andhra Pradesh 7. Analysis of Responses of the Sample Respondents of the Amara Raja Batteries Private Limited 8. Comparative Analysis of the Department of Industries and Amara Raja Batteries 9. Findings and Suggestions Bibliography Index Printed Pages: 191., Akansha Publishing House, 2008, 6, Akansha Publishing House, 2008. Softcover. New. The basic, fundamental and primordial factor for the entire advancement of mankind right from inventing farming system and reaching upto nuclear energy and in between multifarious inventions technological and industrial, the development factor is what we may call `The Human Factor`. Let us think the employee in the organization is knowledgeable, talented, and efficient and committed to task assigned to him but the management or manager does not recognize the efficiency of the employee fails to utilize his services, the objectives of the organization are affected. On the other hand, the management is efficient and the employees are not properly trained and motivated the performance on the part of the workers is very poor. As mentioned above they are to be likened to the two parts of the scissors which are to be equally sharp to perform and reach the objectives. The present study brings out an interesting contrast in between a department of Industries in Government and a private manufacturing organization, Amara Raja batteries. The study analyses in depth the HRD components in both organizations. When we look at the comparative picture here between Government and private concern, we find as outlined in the analysis of the book, the private agency enjoys more of freedom inducting new ideas, principles, recognizing the employee`s capabilities and leadership, encouraging effective interpersonal relations and considerable freedom to them in allotting their task. As a contrast this kind of encouragement, recognition motivation and work culture are lacking in the Government sector as brought out in the present study ion respect to the department of industries, Andhra Pradesh. About Author : P Krishna Moorthy is presently a Professor & Head of the Dept. of MBA & MCA at Annamacharya Institute of Technology and Science, Hyderabad, AP PhD in Management from SV University, Tirupathi; An MBA from Maharishi Institute of Management, Bangalore and also holds an MA in English Literature from SV University and Bachelor of Education from Annamalai University. He also holds a Post Graduate Diploma in Rural Development from IGNOU. He worked as a Lecturer in English for eight years and also worked as a Principal of Pre-University College at the same time. Faculty teaching MBA students for more than eight years and as a researcher and trainer for a period of three years at Dr. MCR HRD Institute of Andhra Pradesh. He has to his credit five articles published in referred journals and also co-author of (1) Women Empowerment Through Entreneurship and (2) Training Methods Focusing on Industrial Safety. Altogether, he has been involved in the field of teaching, research and training for over a period of 17 years. Contents : Contents Foreword Preface Acknowledgements 1. Introduction 2. Review of literature 3. Training as a Major Contributor to HRD 4. Relevance of HRM to HRD 5. Profiles of Selected Organizations for the Study 6. Analysis of Responses of the Sample Respondents of the Department of Industries, Government of Andhra Pradesh 7. Analysis of Responses of the Sample Respondents of the Amara Raja Batteries Private Limited 8. Comparative Analysis of the Department of Industries and Amara Raja Batteries 9. Findings and Suggestions Bibliography Index Printed Pages: 191., Akansha Publishing House, 2008, 6, Akansha Publishing House, 2008. Softcover. New. The basic, fundamental and primordial factor for the entire advancement of mankind right from inventing farming system and reaching upto nuclear energy and in between multifarious inventions technological and industrial, the development factor is what we may call `The Human Factor`. Let us think the employee in the organization is knowledgeable, talented, and efficient and committed to task assigned to him but the management or manager does not recognize the efficiency of the employee fails to utilize his services, the objectives of the organization are affected. On the other hand, the management is efficient and the employees are not properly trained and motivated the performance on the part of the workers is very poor. As mentioned above they are to be likened to the two parts of the scissors which are to be equally sharp to perform and reach the objectives. The present study brings out an interesting contrast in between a department of Industries in Government and a private manufacturing organization, Amara Raja batteries. The study analyses in depth the HRD components in both organizations. When we look at the comparative picture here between Government and private concern, we find as outlined in the analysis of the book, the private agency enjoys more of freedom inducting new ideas, principles, recognizing the employee`s capabilities and leadership, encouraging effective interpersonal relations and considerable freedom to them in allotting their task. As a contrast this kind of encouragement, recognition motivation and work culture are lacking in the Government sector as brought out in the present study ion respect to the department of industries, Andhra Pradesh. About Author : P Krishna Moorthy is presently a Professor & Head of the Dept. of MBA & MCA at Annamacharya Institute of Technology and Science, Hyderabad, AP PhD in Management from SV University, Tirupathi; An MBA from Maharishi Institute of Management, Bangalore and also holds an MA in English Literature from SV University and Bachelor of Education from Annamalai University. He also holds a Post Graduate Diploma in Rural Development from IGNOU. He worked as a Lecturer in English for eight years and also worked as a Principal of Pre-University College at the same time. Faculty teaching MBA students for more than eight years and as a researcher and trainer for a period of three years at Dr. MCR HRD Institute of Andhra Pradesh. He has to his credit five articles published in referred journals and also co-author of (1) Women Empowerment Through Entreneurship and (2) Training Methods Focusing on Industrial Safety. Altogether, he has been involved in the field of teaching, research and training for over a period of 17 years. Contents : Contents Foreword Preface Acknowledgements 1. Introduction 2. Review of literature 3. Training as a Major Contributor to HRD 4. Relevance of HRM to HRD 5. Profiles of Selected Organizations for the Study 6. Analysis of Responses of the Sample Respondents of the Department of Industries, Government of Andhra Pradesh 7. Analysis of Responses of the Sample Respondents of the Amara Raja Batteries Private Limited 8. Comparative Analysis of the Department of Industries and Amara Raja Batteries 9. Findings and Suggestions Bibliography Index Printed Pages: 191., Akansha Publishing House, 2008, 6, Akansha Publishing House, 2008. Softcover. New. The basic, fundamental and primordial factor for the entire advancement of mankind right from inventing farming system and reaching upto nuclear energy and in between multifarious inventions technological and industrial, the development factor is what we may call `The Human Factor`. Let us think the employee in the organization is knowledgeable, talented, and efficient and committed to task assigned to him but the management or manager does not recognize the efficiency of the employee fails to utilize his services, the objectives of the organization are affected. On the other hand, the management is efficient and the employees are not properly trained and motivated the performance on the part of the workers is very poor. As mentioned above they are to be likened to the two parts of the scissors which are to be equally sharp to perform and reach the objectives. The present study brings out an interesting contrast in between a department of Industries in Government and a private manufacturing organization, Amara Raja batteries. The study analyses in depth the HRD components in both organizations. When we look at the comparative picture here between Government and private concern, we find as outlined in the analysis of the book, the private agency enjoys more of freedom inducting new ideas, principles, recognizing the employee`s capabilities and leadership, encouraging effective interpersonal relations and considerable freedom to them in allotting their task. As a contrast this kind of encouragement, recognition motivation and work culture are lacking in the Government sector as brought out in the present study ion respect to the department of industries, Andhra Pradesh. About Author : P Krishna Moorthy is presently a Professor & Head of the Dept. of MBA & MCA at Annamacharya Institute of Technology and Science, Hyderabad, AP PhD in Management from SV University, Tirupathi; An MBA from Maharishi Institute of Management, Bangalore and also holds an MA in English Literature from SV University and Bachelor of Education from Annamalai University. He also holds a Post Graduate Diploma in Rural Development from IGNOU. He worked as a Lecturer in English for eight years and also worked as a Principal of Pre-University College at the same time. Faculty teaching MBA students for more than eight years and as a researcher and trainer for a period of three years at Dr. MCR HRD Institute of Andhra Pradesh. He has to his credit five articles published in referred journals and also co-author of (1) Women Empowerment Through Entreneurship and (2) Training Methods Focusing on Industrial Safety. Altogether, he has been involved in the field of teaching, research and training for over a period of 17 years. Contents : Contents Foreword Preface Acknowledgements 1. Introduction 2. Review of literature 3. Training as a Major Contributor to HRD 4. Relevance of HRM to HRD 5. Profiles of Selected Organizations for the Study 6. Analysis of Responses of the Sample Respondents of the Department of Industries, Government of Andhra Pradesh 7. Analysis of Responses of the Sample Respondents of the Amara Raja Batteries Private Limited 8. Comparative Analysis of the Department of Industries and Amara Raja Batteries 9. Findings and Suggestions Bibliography Index Printed Pages: 191. NA, Akansha Publishing House, 2008, 6, Shroff Publishers/O`Reilly, 2005. Softcover. New. 17 x 23 cm. In a typical organization, there`s always plenty that to do such as: pay vendors, invoice customers, answer customer inquiries, and fix bugs in hardware or software. You need to know who wants what and keep track of what is left to do. This is where a ticketing system comes in. A ticketing system allows you to check the status of various tasks: when they were requested, who requested them and why, when they were completed, and more. RT is a high-level, open source ticketing system efficiently enabling a group of people to manage tasks, issues, and requests submitted by a community of users. RT Essentials, co-written by one of the RT`s original core developers, Jesse Vincent, starts off with a quick background lesson about ticketing systems and then shows you how to install and configure RT. This comprehensive guide explains how to perform day-to-day tasks to turn your RT server into a highly useful tracking tool. One way it does this is by examining how a company could use RT to manage its internal processes. Advanced chapters focus on developing add-on tools and utilities using Perl and Mason. There`s also chapter filled with suggested uses for RT inside your organization. No matter what kind of data your organization tracks--from sales inquiries to security incidents or anything in between--RT Essentials helps you use RT to provide order when you need it most. Printed Pages: 228., Shroff Publishers/O`Reilly, 2005, 6<

2005, ISBN: 9788173669682

Shroff Publishers/O`Reilly, 2005. Softcover. New. 17 x 23 cm. In a typical organization, there`s always plenty that to do such as: pay vendors, invoice customers, answer customer inquir… Mehr…

Shroff Publishers/O`Reilly, 2005. Softcover. New. 17 x 23 cm. In a typical organization, there`s always plenty that to do such as: pay vendors, invoice customers, answer customer inquiries, and fix bugs in hardware or software. You need to know who wants what and keep track of what is left to do. This is where a ticketing system comes in. A ticketing system allows you to check the status of various tasks: when they were requested, who requested them and why, when they were completed, and more. RT is a high-level, open source ticketing system efficiently enabling a group of people to manage tasks, issues, and requests submitted by a community of users. RT Essentials, co-written by one of the RT`s original core developers, Jesse Vincent, starts off with a quick background lesson about ticketing systems and then shows you how to install and configure RT. This comprehensive guide explains how to perform day-to-day tasks to turn your RT server into a highly useful tracking tool. One way it does this is by examining how a company could use RT to manage its internal processes. Advanced chapters focus on developing add-on tools and utilities using Perl and Mason. There`s also chapter filled with suggested uses for RT inside your organization. No matter what kind of data your organization tracks--from sales inquiries to security incidents or anything in between--RT Essentials helps you use RT to provide order when you need it most. Printed Pages: 228., Shroff Publishers/O`Reilly, 2005, 6<

2005, ISBN: 9788173669682

Shroff Publishers/O`Reilly, 2005. Softcover. New. 17 x 23 cm. In a typical organization, there`s always plenty that to do such as: pay vendors, invoice customers, answer customer inquir… Mehr…

Shroff Publishers/O`Reilly, 2005. Softcover. New. 17 x 23 cm. In a typical organization, there`s always plenty that to do such as: pay vendors, invoice customers, answer customer inquiries, and fix bugs in hardware or software. You need to know who wants what and keep track of what is left to do. This is where a ticketing system comes in. A ticketing system allows you to check the status of various tasks: when they were requested, who requested them and why, when they were completed, and more. RT is a high-level, open source ticketing system efficiently enabling a group of people to manage tasks, issues, and requests submitted by a community of users. RT Essentials, co-written by one of the RT`s original core developers, Jesse Vincent, starts off with a quick background lesson about ticketing systems and then shows you how to install and configure RT. This comprehensive guide explains how to perform day-to-day tasks to turn your RT server into a highly useful tracking tool. One way it does this is by examining how a company could use RT to manage its internal processes. Advanced chapters focus on developing add-on tools and utilities using Perl and Mason. There`s also chapter filled with suggested uses for RT inside your organization. No matter what kind of data your organization tracks--from sales inquiries to security incidents or anything in between--RT Essentials helps you use RT to provide order when you need it most. Printed Pages: 228., Shroff Publishers/O`Reilly, 2005, 6<

2005, ISBN: 9788173669682

Shroff Publishers/O`Reilly, 2005. Softcover. New. 17 x 23 cm. In a typical organization, there`s always plenty that to do such as: pay vendors, invoice customers, answer customer inquir… Mehr…

Shroff Publishers/O`Reilly, 2005. Softcover. New. 17 x 23 cm. In a typical organization, there`s always plenty that to do such as: pay vendors, invoice customers, answer customer inquiries, and fix bugs in hardware or software. You need to know who wants what and keep track of what is left to do. This is where a ticketing system comes in. A ticketing system allows you to check the status of various tasks: when they were requested, who requested them and why, when they were completed, and more. RT is a high-level, open source ticketing system efficiently enabling a group of people to manage tasks, issues, and requests submitted by a community of users. RT Essentials, co-written by one of the RT`s original core developers, Jesse Vincent, starts off with a quick background lesson about ticketing systems and then shows you how to install and configure RT. This comprehensive guide explains how to perform day-to-day tasks to turn your RT server into a highly useful tracking tool. One way it does this is by examining how a company could use RT to manage its internal processes. Advanced chapters focus on developing add-on tools and utilities using Perl and Mason. There`s also chapter filled with suggested uses for RT inside your organization. No matter what kind of data your organization tracks--from sales inquiries to security incidents or anything in between--RT Essentials helps you use RT to provide order when you need it most. Printed Pages: 228., Shroff Publishers/O`Reilly, 2005, 6<