Companies that master the rules of the service game can outperform the competition. The key to winning is understanding that the customer experiences the way an organization is managed - … Mehr…
Companies that master the rules of the service game can outperform the competition. The key to winning is understanding that the customer experiences the way an organization is managed - from the treatment of the employees to the condition of the physical facilities. Winning the Service Game presents over fifty explicit rules for creating and managing a culture dedicated to delivering seamless service quality - service that, to the customer, feels like a piece of whole cloth with all the threads woven together. This groundbreaking book shows that in such an environment, employees flourish and customers experience the positive "moments of truth" that bind them to the organization. Media > Book, [PU: Harvard Business School Press]<
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Harvard Business Review Press. Hardcover. GOOD. Spine creases, wear to binding and pages from reading. May contain limited notes, underlining or highlighting that does affect the text. … Mehr…
Harvard Business Review Press. Hardcover. GOOD. Spine creases, wear to binding and pages from reading. May contain limited notes, underlining or highlighting that does affect the text. Possible ex library copy, thatll have the markings and stickers associated from the library. Accessories such as CD, codes, toys, may not be included., Harvard Business Review Press, 2.5<
Harvard Business Review Press. Hardcover. GOOD. Spine creases, wear to binding and pages from reading. May contain limited notes, underlining or highlighting that does affect the text. … Mehr…
Harvard Business Review Press. Hardcover. GOOD. Spine creases, wear to binding and pages from reading. May contain limited notes, underlining or highlighting that does affect the text. Possible ex library copy, will have the markings and stickers associated from the library. Accessories such as CD, codes, toys, may not be included., Harvard Business Review Press, 2.5<
[ED: Hardcover/gebunden], [PU: Harvard Business Review Press], Buch sehr gut erhalten. Buchhülle hat ganz leichte Gebrauchspuren. Versand erfolgt in Luftpolstertasche.
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[ED: Hardcover/gebunden], [PU: Harvard Business Review Press], Buch sehr gut erhalten. Buchhülle hat ganz leichte Gebrauchspuren. Versand erfolgt in Luftpolstertasche.
ISBN: 0-87584-570-3. Buch Bestell-Nr. W021., DE, [SC: 2.40], wie neu, privates Angebot, 295, [GW: 630g], Banküberweisung, Internationaler Versand<
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Companies that master the rules of the service game can outperform the competition. The key to winning is understanding that the customer experiences the way an organization is managed - … Mehr…
Companies that master the rules of the service game can outperform the competition. The key to winning is understanding that the customer experiences the way an organization is managed - from the treatment of the employees to the condition of the physical facilities. Winning the Service Game presents over fifty explicit rules for creating and managing a culture dedicated to delivering seamless service quality - service that, to the customer, feels like a piece of whole cloth with all the threads woven together. This groundbreaking book shows that in such an environment, employees flourish and customers experience the positive "moments of truth" that bind them to the organization. Media > Book, [PU: Harvard Business School Press]<
Harvard Business Review Press. Hardcover. GOOD. Spine creases, wear to binding and pages from reading. May contain limited notes, underlining or highlighting that does affect the text. … Mehr…
Harvard Business Review Press. Hardcover. GOOD. Spine creases, wear to binding and pages from reading. May contain limited notes, underlining or highlighting that does affect the text. Possible ex library copy, thatll have the markings and stickers associated from the library. Accessories such as CD, codes, toys, may not be included., Harvard Business Review Press, 2.5<
Harvard Business Review Press. Hardcover. GOOD. Spine creases, wear to binding and pages from reading. May contain limited notes, underlining or highlighting that does affect the text. … Mehr…
Harvard Business Review Press. Hardcover. GOOD. Spine creases, wear to binding and pages from reading. May contain limited notes, underlining or highlighting that does affect the text. Possible ex library copy, will have the markings and stickers associated from the library. Accessories such as CD, codes, toys, may not be included., Harvard Business Review Press, 2.5<
[ED: Hardcover/gebunden], [PU: Harvard Business Review Press], Buch sehr gut erhalten. Buchhülle hat ganz leichte Gebrauchspuren. Versand erfolgt in Luftpolstertasche.
ISBN: 0-87584-570-… Mehr…
[ED: Hardcover/gebunden], [PU: Harvard Business Review Press], Buch sehr gut erhalten. Buchhülle hat ganz leichte Gebrauchspuren. Versand erfolgt in Luftpolstertasche.
ISBN: 0-87584-570-3. Buch Bestell-Nr. W021., DE, [SC: 2.40], wie neu, privates Angebot, 295, [GW: 630g], Banküberweisung, Internationaler Versand<
Versandkosten:Versand nach Deutschland. (EUR 2.40) Brooker
[EAN: 9780875845708], Gebraucht, guter Zustand, [PU: Harvard Business], 295 Seiten ex Library Book / aus einer wissenschaftlichen Bibliothek Sprache: Englisch Gewicht in Gramm: 550, Books
NOT NEW BOOK. Versandkosten: EUR 3.00 NEPO UG, Rüsselsheim am Main, Germany [51070922] [Rating: 5 (von 5)]
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Companies that master the rules of the service game can outperform the competition. The key to winning is understanding that the customer experiences the way an organization is managed - from the treatment of the employees to the condition of the physical facilities. Winning the Service Game presents over fifty explicit rules for creating and managing a culture dedicated to delivering seamless service quality - service that, to the customer, feels like a piece of whole cloth with all the threads woven together. This groundbreaking book shows that in such an environment, employees flourish and customers experience the positive "moments of truth" that bind them to the organization.
Detailangaben zum Buch - Winning the Service Game
EAN (ISBN-13): 9780875845708 ISBN (ISBN-10): 0875845703 Gebundene Ausgabe Taschenbuch Erscheinungsjahr: 1995 Herausgeber: Harvard Business Review Press
Buch in der Datenbank seit 2007-05-12T02:35:55+02:00 (Berlin) Detailseite zuletzt geändert am 2024-03-21T08:23:58+01:00 (Berlin) ISBN/EAN: 0875845703
ISBN - alternative Schreibweisen: 0-87584-570-3, 978-0-87584-570-8 Alternative Schreibweisen und verwandte Suchbegriffe: Autor des Buches: bowen, schneider benjamin, david schneider Titel des Buches: service, the inner game, beyond winning
