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Jay R. Galbraith:

Designing the Customer-Centric Organization : A Guide to Strategy, Structure, and Process by Jay R. Galbraith - gebrauchtes Buch

ISBN: 9780787979195

A Proven Model for Becoming a Customer-Driven Organization "Jay Galbraith has once again tackled a complex subject and made it not only clear but deeply engaging for his readers. The resu… Mehr…

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Galbraith, Jay R.:

Designing the Customer-Centric Organization: A Guide to Strategy, Structure, and Process (Jossey Bass Business & Management Series) - gebunden oder broschiert

2005, ISBN: 0787979198

[EAN: 9780787979195], Gebraucht, sehr guter Zustand, [SC: 3.5], [PU: Jossey-Bass 13.05.2005.], NOISBN, 208 Seiten Gutes Exemplar, geringe Gebrauchsspuren, Cover/SU berieben/bestoßen, inne… Mehr…

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Galbraith, Jay R.:
Designing the Customer-Centric Organization: A Guide to Strategy, Structure, and Process (Jossey Bass Business & Management Series) - gebunden oder broschiert

2005

ISBN: 0787979198

[EAN: 9780787979195], Gebraucht, sehr guter Zustand, [PU: Jossey-Bass 13.05.2005.], NOISBN, 208 Seiten Gutes Exemplar, geringe Gebrauchsspuren, Cover/SU berieben/bestoßen, innen alles in … Mehr…

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Jay R. Galbraith:
Designing the Customer-Centric Organization: A Guide to Strategy Structure and Process - Taschenbuch

ISBN: 9780787979195

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Galbraith, Jay R:
Designing The Customer-Centric Organization: A Gui - gebunden oder broschiert

2005, ISBN: 9780787979195

Jossey-Bass, 2005-04-14. Hardcover. Very Good +. Hardcover. Very Good +. Hardcover Book with Jacket.FREE Media Mail Shipping on all U.S. orders over $ 25.00, Jossey-Bass, 2005-04-14, 3

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Details zum Buch
Designing the Customer-Centric Organization: A Guide to Strategy Structure and Process
Autor:
Titel:
ISBN-Nummer:

0787979198


Designing the Customer-Centric Organization offers todayâ?(tm)s business leaders a comprehensive customer-centric organizational model that clearly shows how to put in place an infrastructure that is organized around the demands of the customer. Written by Jay Galbraith (the foremost expert in the field of organizational design), this important book includes a tool that will help determine how customer-centric an organization is- light-level, medium-level, complete-level, or high-level- and it shows how to ascertain the appropriate level for a particular institution. Once the groundwork has been established, the author offers guidance for the process of implementing a customer-centric system throughout an organization. Designing the Customer-Centric Organization includes vital information about structure, management processes, reward and management systems, and people practices.

Detailangaben zum Buch - Designing the Customer-Centric Organization: A Guide to Strategy Structure and Process


EAN (ISBN-13): 9780787979195
ISBN (ISBN-10): 0787979198
Gebundene Ausgabe
Taschenbuch
Erscheinungsjahr: 2005
Herausgeber: JOSSEY BASS
208 Seiten
Gewicht: 0,404 kg
Sprache: eng/Englisch

Buch in der Datenbank seit 2007-05-30T20:40:18+02:00 (Berlin)
Detailseite zuletzt geändert am 2024-05-19T22:18:15+02:00 (Berlin)
ISBN/EAN: 0787979198

ISBN - alternative Schreibweisen:
0-7879-7919-8, 978-0-7879-7919-5
Alternative Schreibweisen und verwandte Suchbegriffe:
Autor des Buches: galbraith jay
Titel des Buches: designing the customer centric organization, strategy and management, business management, organization design, designing customer centric organization guide strategy structure process, designing organizations, gui gui

Daten vom Verlag:

Autor/in: Jay R. Galbraith
Titel: Designing the Customer-Centric Organization - A Guide to Strategy, Structure, and Process
Verlag: John Wiley & Sons
208 Seiten
Erscheinungsjahr: 2005-05-13
Gewicht: 0,395 kg
Sprache: Englisch
49,90 € (DE)
No longer receiving updates
160mm x 237mm x 20mm

BB; gebunden; Hardcover, Softcover / Wirtschaft/Management; Strategisches Management; Wirtschaft u. Management; Business & Management; Personalwesen; Sales Management; Strategic Management; Unternehmensstrategie; Verkaufsleitung; Human Resource Management; Personalmanagement; Strategisches Management; Verkaufsleitung; Personalmanagement; Strategisches Management

Preface. The Author. Introduction. 1. Surviving the Customer Revolution. The Status Quo Has to Go. The Customer-Centric Imperative. The Rise of the Customer Dimension. Strategy and Organization Model. Conclusion. 2. Customer-Centricity: How Much Is Enough? Customer Relationship Strategies. The Strategy Locator. Creating a Lateral Networking Capability. Conclusion. 3. Light-Level Application. Customer Lite. Degussa Automotive Catalysts Division. Learnings and Salient Features. 4. Medium-Level Application. The Global Investment Bank Case. Lessons from IBank. 5. Complete-Level Application. Complex Solutions and Customer-Centric Organizations. IBM. Lessons Learned. 6. Alternate High-Level Solutions Companies. Nokia Networks. Procter & Gamble. The Capability That Citibank Built. How to Manage the Change Process. Conclusion. 7. Designing a Customer-Centric Organization. The Semiconductor Company. Learnings and Salient Points. 8. Leading Through Management Processes. Leading Strategic Change. Linking Processes. Reconciling Strategies. Portfolio Planning and Solutions Development. Opportunity Management Process. Conclusion. References. Index.
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